Frequently asked questions
- Who is eligible to borrow from BankVic?
- Does BankVic require a Certificate of Currency for properties offered as security?
- What is the correct BankVic contact information for discharge authority forms?
- How can I get help for issues with ApplyOnline?
- What are the minimum document requirements for a BankVic loan application?
- Does BankVic have a secure portal for members to share their bank statements?
- How do I add BankVic to Lender Accreditations in SFG Connect?
- My client isn't yet a BankVic member; how can I progress their application through ApplyOnline?
- Can I arrange an upfront valuation for my borrower via ApplyOnline?
- Who is eligible to borrow from BankVic?
Our membership is exclusive to:
1.1 Police: any police, protective service officer, police custody officer employee, employee of state police force, or Australian Federal Police employee and any member of The Police Association of Victoria (TPAV) or Australian Federal Police Association (AFPA).
1.2 Emergency services: any employee or volunteer of any Ambulance, Fire & Rescue, Rural Fire, State Emergency Services (SES), Triple Zero organisations in any Australian State or Territory.
1.3 Health - any health practitioner who is registered with the Australian Health Practitioner Regulation Agency (AHPRA), as well as any employee of any private or public hospital in any State or Territory.
1.4 Government Departments - any employee of any State, Territory or Federal government department.
- Does BankVic require a Certificate of Currency for properties offered as security?
Yes. The Certificate of Currency should list BankVic or Police Financial Services Limited as the interested party.
If the property is part of an owners corporation, the Certificate of Currency does not need to list BankVic as the interested party.
- How can I get help for issues with ApplyOnline?
If you're having trouble uploading documents or progressing an application, you can email AOL@spfgroup.com.au.
- What are the minimum document requirements for a BankVic loan application?
You can find the supporting documents required for an application in this checklist.
- Does BankVic have a secure portal for members to share their bank statements?
Yes. Members can use the secure Illion portal to share their bank statements with BankVic.
- How do I add BankVic to Lender Accreditations in SFG Connect?
- Go to Settings > My Accreditations.
- Click on the 'Add new lender accreditation' button.
- Select BankVic from the lender dropdown menu.
- Enter your BankVic Broker ID.
- My client isn't yet a BankVic member; how can I progress their application through ApplyOnline?
- Select 'Not a customer of the bank' in the 'Applicants' tab
- Navigate to the 'Other products' tab
- Select 'Membership Referral'
- Return to 'Applicants' tab and you'll be able to progress past this point.
- Can I arrange an upfront valuation for my borrower via ApplyOnline?
Not at the moment. We're working on an automated solution for you to arrange an upfront valuation.
In the interim please email brokerloans@bankvic.com.au with 'Upfront valuation request' in the subject line.
In the body of the email, include the following details:
- full address of security including suburb and postcode
- full names of all borrowers
- details for access to the property
- (contact name - if different to borrower)
- contact phone number and email address
- property agent details if applicable
- requested loan amount
- estimated value of security address