Supporting members with extra care
We know that life events and changing circumstances can sometimes make managing finances challenging. We’re here to help.
Our team are trained in recognising and supporting members who may need extra care.
We work with members to offer tailored support when they may be facing unique and challenging circumstances, through recognising and accommodating specific needs, ensuring that every individual feels respected, understood, and supported.
Learn more about support available and how you can protect yourself.
We’re here to help
Call us
Call us on 13 63 73
Visit BankVic branch
Visit us at one of our branches.
Find a branch
Write to us
Email us at info@bankvic.com.au or write to us at GPO Box 2074 Melbourne VIC 3001
Accessibility support
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National Relay Service (NRS) If you are deaf or find it hard to hear or speak to hearing people on the phone, the National Relay Service can help you communicate with BankVic over the phone, even if you’re unable to hear or use your voice. To use this service:
To learn more about this service visit The National Relay Service website |
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Translator and Interpreter Services (TIS) The Australian Government has a free translating and interpreting service to help people whose first language isn’t English. To use this service:
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