Get in touch with us
We know it can be difficult and overwhelming when you have recently suffered the loss of a loved one. We’re here to support you by making the process of finalising their banking as easy and simple as possible. It’s important that you or a nominated representative contact us so that we can get the process started. For us to best assist you, please provide us as much information as soon as practicably possible. This can include the deceased person’s member number or bank account (if known), and contact details of the person representing or acting on behalf of the Estate. This person is referred to as ‘the Representative’. The representative could be an Executor, Administrator, Prospective Administrator or Next of Kin. You can notify us by:
Writing to us
Email us at info@bankvic.com.au or write to us at GPO Box 2074 Melbourne VIC 3001
Visiting a BankVic branch
Visit us at one of our branches.
Find a branch
Calling us
Call us on 13 63 73
What happens next?
- After you have notified us, our team will review all accounts held by the deceased and take steps to secure the accounts that are held in sole name.
- Each Estate is different and may require different documentation which can include certified copies of the Death Certificate, Will and/or Grant of Probate.
- Within three business days, we’ll be in touch with the Representative of the Estate to confirm next steps and what documentation is required to finalise the Estate.
- We’ll stay in touch throughout the process and are here to support you and answer any questions you may have along the way.
Estate Management
Probate is a grant approved by the court confirming that a will of the deceased is valid and the named executor/s have the authority to access and deal with the estate and distribute assets to the beneficiaries.
Requirements will vary and each case is assessed separately. To discuss your individual circumstances, please contact our Deceased Account Officer.
No, however BankVic does require Probate for any estates over $15,000.00 as a general rule. There are special circumstances that can apply and any queries you have should be discussed with our Deceased Account Officer on 13 63 73.
What happens if the Deceased did not have a Will?
No. A Power of Attorney ceases on the death of the Principal/Donor.
Yes, if there are funds available in the deceased's account and you have provided the original invoice from the funeral service provider.
We're here to help. Please contact our Deceased Account Officer.
Upon the finalisation of an estate, we pay all funds held in an account at the time of finalisation, plus accrued but unpaid interest, and minus any applicable fees.
Accounts and Loans
No, a joint account is co-owned and still usable by the surviving account holder, who will be contacted to have the account updated.
As the account is frozen, direct debits will no longer be withdrawn from the account. We can provide details of direct debits that have previously been charged.
Notify us that the member is deceased, and the Deceased Estates Officer will advise of any additional requirements to finalise accounts.
Please contact our Deceased Account Officer to discuss the options.
If the deceased was the primary cardholder, then their Estate is liable for the debt.
No, term deposits closed due to a deceased estate are not impacted by early redemption interest rate reductions.